Customer Services

To our customers and those we hope will use our services, we say to you that, in an industry which is essentially unregulated, you are entitled to be independently assured that the company responsible for safeguarding your property and business assets can demonstrate the ability, expertise and management control needed to carry out such important tasks. RFA is such a company.

We have a documented, structured Quality Assurance System designed specifically to meet the requirements of our customers and which conforms to the requirements of BS EN ISO 9002.

The Quality Management System operating within RFA aims to provide its clients with a quality of service that conforms to contractual requirements. Satisfying our clients needs is on a par with the safety and wellbeing of our employees.

The emphasis is on a pro-active, participative style of management at every level. This encompasses the whole operational structure to provide a quality management system of the highest standard. This is achieved through committed leadership, training and communication to ensure that quality is each employees aim, regardless of their status within the organisation. It is essential that each employee has a thorough understanding of the importance of the quality system and its relevance to the success of the company.

When you choose RFA as your Security Service Provider you can be assured of:

Total Commitment - to your assignment.

Integrity - that comes with our philosophy of quality service.

Confidentiality - all confidential information is kept that way.

Value for Money - all of our costings are fully detailed, so you can see where your money is spent.

Flexibility - we're here to serve you the best way we can as the assignment evolves.

Reliability - fail-safe procedures for all eventualities.

A Stable Workforce - good training and an attractive remuneration package for all staff.

Quick Response to any Queries - 24 hours a day 365 days a year.

On-going Liaison - regular meetings between you and the RFA Management Team to discuss our Quality of Service.